CV Example
CV example for customer service advisors in contact centres, e-commerce and B2B. With First-Contact-Resolution, CSAT figures and progression tips.
Customer service advisor with 5 years of experience in e-commerce and telecoms. At Currys: top 5% First-Contact-Resolution score over 2024 and NPS 9.2 (team average 8.4). Floor coach for new colleagues during their first 4 weeks on the phones.
Webcare and telephony team for the Small Domestic Appliances department.
Inbound team for mobile and broadband subscriptions.
Zendesk · Salesforce Service Cloud · Webcare (Twitter/Instagram) · EN, AR fluent · De-escalation techniques · Conflict resolution
Template: minimalist · Colour: teal
Concrete, no clichés — what works with recruiters.
Customer service is a measurable field: FCR (First-Contact-Resolution), CSAT, NPS, AHT (Average Handle Time), average calls per shift. State the measurable figures you had. "NPS 9.2 vs team average 8.4" is far stronger than "customer-focused".
Zendesk, Salesforce Service Cloud, Freshdesk, Intercom — which CRM/ticketing system have you used? Phone, chat, webcare (Twitter/Instagram), email? Employers like Currys, John Lewis, BT and Sky want to know whether you can be productive on day one.
Many customer-service advisors take on floor-coach responsibility after 1-2 years. State it concretely ("14 new colleagues onboarded"). For team-leader trajectories this is the most decisive signal.
